Customer Service Representative

<p>Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track.</p><hr><p><strong>

• About the Company: </strong><span&gt
• This is a &lt
• em&gt
• full time role &lt
• /em&gt
• with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.&lt
• /span></p><p></p><p><strong>Location:</strong><em> </em>El Salvador - Fully Remote</p><p></p><p><strong>Your Mission: Day to Day

• Responsibilities</strong></p><ul><li><p>Make high-volume inbound and outbound auction-related calls using approved scripts</p></li><li><p>Clearly explain auction details, deadlines, and next steps</p></li><li><p>Document call outcomes and tenant responses accurately in the system</p></li><li><p>Complete multiple call attempts and follow required follow-ups</p></li><li><p>Handle sensitive or escalated conversations with empathy and professionalism</p></li><li><p>Stay compliant with timelines, legal requirements, and internal policies</p></li><li><p>Flag trends, issues, or concerns to team leads</p></li><li><p>Jump in on additional outbound call projects as business needs shift</p></li></ul><p></p><p><strong>Your Toolbox: Skills to be Successful</strong></p><ul><li><p>Previous call center, customer service or outbound calling experience (preferred)</p></li><li><p>Strong verbal communication and active listening skills</p></li><li><p>Ability to stay calm in high-stress or sensitive conversations</p></li><li><p>Comfortable working independently and managing your time</p></li><li><p>Basic computer skills and experience with CRM or call systems</p></li><li><p>Sharp attention to detail—especially with documentation<strong><br></strong></p></li></ul><p><strong&gt
• Your Perks: What&#39
• s in it for you&lt
• /strong></p><ul><li><p>Working completely remote</p></li><li><p>Location independence</p></li><li><p>Weekend bonus</p></li><li><p>Training and ongoing support to set you up for success</p></li><li><p>Collaborative, supportive team environment</p></li><li><p>A role that builds real-world communication and compliance skills<br></p></li></ul><p><span><strong&gt
• Important:&lt
• /strong&gt
• Please ensure that both your CV/resume and your video introduction are submitted in &lt
• strong&gt
• English&lt
• /strong&gt
• . Applications with materials provided in any other language &lt
• strong&gt
• will not be reviewed or considered &lt
• /strong&gt
• for the next stages of the process.&lt
• /span></p><hr><p><strong>Why Adaptive Teams?</strong><br>At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.<br></p><hr><p><strong>What to Expect from Our

• Application Process?</strong><br&gt
• Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role. Be sure to &lt
• strong&gt
• check your inbox&lt
• /strong&gt
• (and &lt
• strong&gt
• your spam folder&lt
• /strong&gt
• , just in case) for further instructions.&lt
• br><br&gt
• We understand &lt
• strong&gt
• your time is valuable&lt
• /strong&gt
• , so we strive to keep the assessment process &lt
• strong&gt
• under 45 minutes&lt
• /strong&gt
• whenever possible, though some roles may require a slightly longer time investment.&lt
• br><br&gt
• Once selected, you’ll have the chance to &lt
• strong&gt
• schedule your first interview&lt
• /strong&gt
• with our team. We aim to make the process as smooth and transparent as possible, so you’ll always know where you stand.&lt
• /p>

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