Customer Care Representative

This is a remote position.

About the Company

Our client is a healthcare and wellness company focused on helping patients improve cognitive performance, longevity, and overall well-being through innovative and patient-centered care. Their team is committed to delivering a high-touch experience that makes every patient feel supported, informed, and cared for throughout their journey.

About the Role

Our client is seeking a compassionate, organized, and highly professional Customer Care Representative to join their growing team. This role is ideal for someone who thrives in a patient-focused environment, values long-term stability, and has previous experience working in healthcare, medical offices, wellness clinics, or patient coordination.

The Customer Care Representative will serve as a key point of contact for patients, ensuring they receive timely support, clear communication, and an exceptional experience from start to finish.

Key

Responsibilities

Patient Support & Communication

• �� Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner
• �� Provide compassionate and accurate assistance regarding services, appointments, and patient questions
• �� Ensure every patient interaction reflects empathy, professionalism, and care
• �� Follow up with patients to ensure a smooth and positive experience

Appointment Coordination & Administrative Support

• �� Schedule and confirm appointments accurately
• �� Coordinate patient intake, follow-ups, and internal communication with medical teams
• �� Maintain organized and accurate patient records in CRM/EMR systems
• �� Support administrative workflows and operational tasks as needed

Customer Experience & Problem Resolution

• �� Address patient concerns calmly and efficiently
• �� Escalate complex issues appropriately while maintaining excellent service standards
• �� Help improve processes and patient satisfaction through proactive communication
• �� Maintain confidentiality and professionalism when handling sensitive information

Requirements

• �� 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service
• �� Previous experience in healthcare, wellness, telehealth, medical clinics, or related environments
• �� Excellent English communication skills (written and verbal)
• �� Strong organizational and multitasking abilities
• �� Comfortable using CRM systems, scheduling platforms, and digital communication tools
• �� High attention to detail and follow-through
• �� Ability to remain calm, empathetic, and solution-oriented in fast-paced situations
• �� Stable work history and interest in long-term career growth

Preferred

Qualifications

• �� Experience supporting U.S.-based healthcare organizations
• �� Familiarity with HIPAA and patient confidentiality standards
• �� Experience in remote customer support environments

Benefits

• �� Salary: $1,000-$1,250/Monthly
• �� 100% Remote from anywhere in LATAM.

Originally posted on Himalayas