Application Support Engineer (L2)

• At NOVACARD, we’re redefining how people use credit.
• We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.

About the Role:

We are looking for an Application Support Engineer (L2) to ensure the stability and performance of business-critical applications by investigating incidents, analyzing system behavior, and resolving complex technical issues. You will collaborate with cross-functional teams to identify root causes and improve support processes, requiring strong analytical skills, solid SQL knowledge, and confident communication in English in a production environment.

Key

Responsibilities:

• Providing second-line technical support for company applications (L2)

• Monitoring system performance and availability

• Registering incoming tickets and performing initial analysis

• Resolving incidents and service requests related to company applications

• Collaborating with engineers and specialists from other teams to resolve issues

• Participating in the incident management process

• Documenting solutions and maintaining support documentation

Requirements

Key

Requirements:

• English level B2 or higher (ability to read logs and technical documentation and communicate with clients)

•

Strong T-SQL skills

• Basic knowledge of Swagger / API documentation tools

• Experience with monitoring systems (Grafana, Zabbix)

•

Higher or secondary technical education

• At least 1 year of experience in technical support or application support

• Willingness to learn and develop in the IT field

•

Analytical mindset and stress resistance

• Good verbal and written communication skills

What We Offer

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Fully remote work format.

• Official employment under the Russian Labor Code (for residents of Russia); contractor collaboration available for candidates from other countries.

• Opportunity to work in an international team on a new digital product for the Mexican market.

• A data-driven environment where your contributions have a real impact.

Originally posted on Himalayas