Customer/Technical Support

e are looking for a Technical Support / QA Specialist to join our team and help investigate technical issues, support game launches, and ensure stable game performance.

Responsibilities

• Handle technical requests from clients, operators, and internal teams.

• Investigate, reproduce, and troubleshoot slot game issues.

• Analyze logs, game sessions, and technical identifiers.

• Verify game functionality on desktop and mobile.

• Create bug reports and verify fixes.

• Perform smoke/sanity testing after fixes and releases.

• Support production incident investigations and escalate critical issues.

• Track client-facing issues through resolution.

• Collaborate with QA, Development, DevOps, Account Managers, and other teams.

• Maintain troubleshooting documentation and identify recurring issues.

Requirements

• 2+ years of experience in QA, Technical Support, Application Support, or similar.

• Understanding of software testing and client-server architecture.

• Experience with defect investigation and bug reporting.

• Basic knowledge of HTTP/HTTPS and SQL.

• Experience with REST APIs and Postman.

• Experience with ClickUp or similar tools.

• Strong analytical and troubleshooting skills.

• Good technical communication skills.

• English sufficient for written communication.

Nice to Have

• Experience in iGaming, online casino, or slot provider products.

• Knowledge of casino/game provider or aggregator integrations.

• Experience with Kibana, Grafana, Sentry, Datadog, or similar tools.

• Understanding of microservices and production incident investigation.

Benefits

• 21 vacation days + 2 extra day-offs annually;

• 12 paid sick days;

• Fully remote format — work from anywhere you feel productive;

• Flexible schedule: start your day anytime between 08:00–11:00 CET;

• Fixed budget for health insurance and gym/fitness;

• Provided all required work equipment;

• Zero bureaucracy and direct communication with founders and C-level;

• Minimal meetings, async-friendly workflow;

• Startup energy: fast motion, creativity, and tight-knit communication;

• Business trips and team meetups several times per year;

• Multiple salary payout options (flexible formats);

• …And many more perks unlocked after we hit break-even.

Originally posted on Himalayas