Solutions Engineer - AWS Customer Experience & AI

Role OverviewWe’re seeking multiple Solutions Engineers to join our team of innovators and thought leaders. In this role, you’ll combine hands-on technical expertise with architectural vision to design and implement cutting-edge customer experience solutions using AWS services, with a particular focus on Amazon Connect and generative AI technologies.Key ResponsibilitiesDesign and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactionsDevelop proof-of-concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AILead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutionsWrite and review code for critical components of client solutions, ensuring high standards of quality and scalabilityCreate detailed technical specifications and architecture documents that align with both client requirements and AWS best practicesSupport continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements.Required Skills & ExperienceDeep expertise in AWS services, particularly Amazon Connect and related customer experience offeringsHands-on experience implementing generative AI solutions in production environmentsStrong software engineering background with practical coding experienceProven consulting skills with the ability to communicate complex technical concepts to diverse audiencesExperience in customer experience (CX) technology implementationsTrack record of successful solution delivery in highly regulated industries such as healthcare, finance, or governmentPreferred QualificationsAWS certifications (Solutions Architect, Machine Learning Specialty)Experience with large-scale contact center migrations to cloud platformsBackground in implementing AI/ML solutions in customer service contextsKnowledge of security and compliance requirements in regulated industriesExperience with agile development methodologiesWhat Sets You ApartAbility to bridge the gap between business requirements and technical implementationStrong consultative approach with excellent client-facing skillsInnovation mindset with a passion for exploring cutting-edge technologiesExperience in both architectural design and hands-on developmentUnderstanding of contact center operations and customer experience best practicesRemote Pay Range$140,000—$150,000 USDOriginally posted on Himalayas