Auto Property Damage Claims Adjuster

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

• �� Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• �� Passionate claims professional who cares about the customer and their experience.
• �� Sense of urgency - at all times. That does not mean working at all hours.
• �� Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• �� Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• �� Anti-status quo. You don’t just wish things were done differently, you act on it.
• �� Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• �� Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• �� Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• �� Coordinate the repair, if necessary, for the property damage
• �� Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• �� Communicate and coordinate with involved parties regarding negotiations and settlement
• �� Provide input for continuous development best practices, and process improvements

Who you are

• �� Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org.
• �� Passionate claims professional who cares about the customer and their experience.
• �� Empathetic. You exercise empathy and patience towards everyone you interact with.
• �� Sense of urgency - at all times. That does not mean working at all hours.
• �� Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• �� Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• �� Anti-status quo. You don’t just wish things were done differently, you act on it.

What we need

We need you to do all the things typical to the role:

• �� Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
• �� Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• �� Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• �� Coordinate the repair, if necessary, for the property damage
• �� Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• �� Communicate and coordinate with involved parties regarding negotiations and settlement
• �� Provide input for continuous development best practices, and process improvements

Requirements

• �� Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• �� Experience with handling real property damage, this is not required but encouraged
• �� Minimum of 1 year experience with insurance claims and/or customer service
• �� Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license

Benefits

• �� Generous health-insurance package with nationwide coverage, vision, & dental
• �� 401(k) retirement plan with employer matching
• �� Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• �� Generous family leave policy after 8 months of continuous work
• �� Work from anywhere to facilitate your work life balance
• �� Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
• Additionally, we will

• �� Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• �� Work toward reducing and eliminating all the administrative work from an adjuster role
• �� Foster a culture of empathy, transparency, and empowerment in a remote-first environment
• At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

Originally posted on Himalayas