Call Line Specialist | Customer Support | Remote – English Speaking

About us: Ricaris is a Barcelona-based company with over 10 years of experience in multilingual services, specializing in content marketing, translation, and customer support. Our motto, “Have a Nice Day,” reflects our commitment to positive and productive interactions.

About the role: We are seeking a highly reliable and detail-oriented Incoming Call Line Specialist to manage all incoming communications. This remote position requires a professional who is dependable, communicative, and comfortable handling sensitive information with discretion. You will be the first point of contact, ensuring a smooth and professional experience for every caller.

Key

• Responsibilities
• Manage a high volume of inbound calls in a professional manner, providing information and directing inquiries as needed.
• Keep detailed records of all calls, interactions, and customer information within our CRM and documentation systems.
• Use and manage call flows efficiently through a dialer system and phone software.
• Handle and process sensitive information with the utmost confidentiality.
• Collaborate effectively with the internal team and follow established procedures accurately.

Required

Qualifications

• �� Communication & Experience
• Fluency in English with excellent written and verbal communication skills.
• Proven experience in a phone-based customer service role (e.g., Receptionist or Virtual Assistant).

• �� Technical & Operational Skills
• Proficiency with key business tools, including:
• Google Docs for documentation and collaboration.
• Dialer systems for managing call volume.
• CRM software for data entry and tracking.

•

Reliable work setup including:

• Stable internet and power connection.

• Backup solutions for both internet and power to ensure no service disruption during your shift.

• �� Availability & Reliability
• Able to work a fixed schedule: 4:00 AM – 12:00 PM Eastern Time (ET).
• Strong sense of responsibility, reliability, and attention to detail.

Preferred

• Qualifications (A Plus)
• Familiarity with the Real Estate or Hospitality industries.
• Working knowledge of Google Sheets for data management and reporting.
• Experience using Aircall or Zendesk platforms.

• What we offer
• Mid-term remote collaboration (approx. 2–3 months, until the end of January) with a flexible schedule.
• There is a possibility of extension depending on client needs or participation in other upcoming Ricaris projects.

• Compensation: This role includes both inactive and active periods.
• Inactive time refers to standby periods while waiting to receive calls.
• Active time applies when calls or interactions are in progress.
• The salary range is $5–$10, depending on the level of activity and responsibilities.

• At Ricaris, we believe great service starts with great people.
• If you’re ready to bring professionalism, positivity, and care to every call — we can’t wait to meet you!

Originally posted on Himalayas