Platform Administrator
Job Description
About Us
- SharkNinja 
- is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively 
- impact 
- peopleâs lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven 
- track record 
- of bringing disruptive innovation to market and developing one consumer product after another has allowed 
- SharkNinja 
- to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 
- 4,100 
- associates, the companyâs products are sold at key retailers, online and offline, and through distributors around the world.
Role Overview
We are seeking a motivated and detail-oriented CX DevOps & Platform Administrator to support and maintain our customer experience technology platforms, with a primary focus on Salesforce Service Cloud and Enterprise CCaaS platform (Zoom, familiarity with Genesys, Amazon Connect is also relevant). This role plays a key part in ensuring our CX systems remain stable, scalable, and aligned with evolving business needs.
This is an ideal opportunity for an early-career professional looking to grow into CX systems development, integration engineering, or platform architecture, while gaining hands-on experience in DevOps, release management, and CX platform operations.
You will work closely with CX engineers, system developers, and business stakeholders to support platform operations, assist with releases, and help implement improvements that
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