POS Support, Senior Associate- FCE-2

The POS Support Associate provides technical support for POS systems and credit card terminals, diagnosing, troubleshooting, and resolving customer issues via multiple communication channels.RequirementsListen attentively to customer needs and concerns; demonstrate empathy while building rapportIdentify and resolve terminal/POS system issues through logical troubleshootingAnalyze call logs to identify trends and underlying problemsProvide solutions by guiding merchants through corrective stepsResearch and resolve credit card terminal issues for merchants and external sales partnersMaintain cooperative and professional relationships with coworkers, supervisors, customers, and the publicComplete projects under tight deadlines while managing competing prioritiesDemonstrate exemplary performance and attendanceBe flexible in work hours to support 24/7 Call Center needsPerform other duties as assignedBenefitsEqual Opportunity EmployerOriginally posted on Himalayas