Senior Epic Access Lead

Wilshire hires only the brightest and most experienced professionals in the healthcare revenue cycle management industry. Wilshire will take the time to get know you and your employment history. We will then place you in a role that will lead to a path of career success. About The Wilshire Group The Wilshire Group, a renowned boutique consulting firm in Los Angeles, specializes in revenue cycle optimization and fostering effective collaboration between operational and IT facets.

With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability.Our core values- professionalism, efficiency, and flexibility- underscore our commitment to creating an inclusive and dynamic workplace. We embrace diverse narratives and believe in offering opportunities to exceptional individuals who bring their best to the table.Senior Epic Access Lead (MyChart, Scheduling & Patient Payments)Classification: Contract (W2 Contract)Duration: 6+ MonthsCompensation: $90.00 per hourLocation: Remote with potential client-site travelPosition Charge (Role Mandate)The Senior Epic Access Lead is charged with leading patient access strategy, system optimization, and operational transformation initiatives for Wilshire healthcare clients. This role owns the design, configuration, and performance outcomes of Epic MyChart, Scheduling, Registration, and Patient Payment workflows.Operating as a senior consultant and trusted advisor, this individual leads complex engagements independently, influences executive decision-making, and ensures technology solutions measurably improve access, patient experience, and revenue capture.This is a leadership and solution ownership role — not task-based analyst support.Scope of Authority & AccountabilityThis role is charged with:Leading Epic Access module strategy and optimization across engagementsDesigning end-to-end patient access workflows and system configurationsMaking build, workflow, and best-practice decisions within EpicServing as primary client-facing expert for access operationsDriving project milestones and deliverables autonomouslyMentoring analysts and junior consultantsEnsuring measurable improvements in scheduling efficiency, portal adoption, and point-of-service collectionsKey ResponsibilitiesStrategic Access LeadershipAssess current-state patient access operations and identify improvement opportunitiesDevelop future-state workflow designs aligned to industry best practicesAdvise client executives on scheduling strategy, digital access, and revenue integrityAlign system configuration with operational and financial goalsEpic System Build & OptimizationLead design, build, testing, and go-live for:MyChart (patient portal & self-service tools)Cadence/SchedulingRegistration/ADTPatient Payments/Point-of-Service collectionsConfigure rules, templates, workflows, and integrationsSupport upgrades, enhancements, and new functionality rolloutsTroubleshoot complex access or payment system issuesProject & Engagement LeadershipDevelop project plans and manage deliverablesFacilitate requirements sessions and workflow design workshopsCoordinate across clinical, revenue cycle, and IT teamsCommunicate risks, timelines, and outcomes clearly to leadershipPatient Experience & Revenue ImprovementIncrease portal adoption and self-service schedulingImprove registration accuracy and throughputOptimize front-end collections and payment processesReduce denials related to registration or eligibility errorsSupport KPI tracking and performance reportingStakeholder & Team CollaborationTrain and mentor analysts, super users, and operational leadersCreate documentation and knowledge transfer materialsRepresent Wilshire professionally and build strong client relationshipsDecision-Making AuthorityThis role has authority to:Recommend and implement Epic configuration and workflow changesDefine access best practices and standardsLead design decisions and stakeholder alignmentPrioritize tasks within assigned engagementsEscalate only enterprise or contractual risksPerformance ExpectationsSuccess is measured by:On-time project deliveryIncreased patient portal utilizationImproved scheduling efficiency and access metricsImproved point-of-service collectionsReduced registration errors/denialsClient satisfaction and repeat engagementsHigh-quality documentation and knowledge transferRequired Qualifications (Must Have)Epic Experience5–8+ years hands-on Epic Access or Revenue Cycle experienceMultiple full-cycle Epic implementations or optimizationsDeep knowledge of front-end hospital or ambulatory access operationsDemonstrated leadership of patient access transformation initiativesCertifications (Required)Active Epic certification(s) in one or more of:Epic MyChartEpic Cadence (Scheduling)Epic Prelude/ADT (Registration)Epic Grand CentralEpic Resolute Patient Payments / Revenue Cycle front-end(Must maintain current certification status)Professional SkillsSenior-level consulting or project leadership experienceStrong workflow analysis and system design skillsExecutive-level communication and facilitation abilitiesAbility to work independently with minimal oversightExperience leading cross-functional teamsPreferred QualificationsMultiple Epic certificationsHealthcare IT consulting experienceExperience with digital front door strategiesKnowledge of eligibility, authorizations, and denial preventionExperience supporting multi-site health systemsCore CompetenciesStrategic thinkingOperational excellenceClient partnershipIndependent judgmentProblem-solvingChange leadershipAccountabilityWilshire is honored that you have taken the time to review/apply to our open position. We will now take the time to review your experience and be in touch with you soon.Originally posted on Himalayas