SVP, Operations and Transformation

• The SVP of Operations Transformation will serve as the chief architect for designing, building, and scaling
• Theoria Medical's unified Central Operations hub. In this role, you will own the delivery of the specialized
• toolsets, automation platforms, and infrastructure required to support a dual-revenue engine: optimizing
• high-volume Fee-For-Service (FFS) revenue cycles while simultaneously scaling Value-Based Care (VBC)
• workflows. Additionally, you will own the central utilities of Medical Records, Laboratory Integrations,
• and Referral Management, while driving the end-to-end operational implementation strategy with facility
• partners. This role also provides secondary oversight to ensure our daytime Telemedicine team is effectively
• deployed to support LEAD facility launches and broad footprint coverage.

Key

Responsibilities

Central Operations & Ancillary Services Ownership

• �� Build Centralized Hubs: Design, staff, and scale a world-class Central Operations function to
• standardize multi-state provider support, credentialing, and scheduling.

• �� Medical Records Management: Centralize and automate the retrieval, auditing, and processing of
• medical records to ensure compliance, rapid billing velocity, and continuity of care.

• �� Lab Workflows & Integrations: Build and manage high-throughput pipelines for laboratory ordering
• and results routing, ensuring critical diagnostic data reaches clinicians instantly.

• �� Referral Management Infrastructure: Architect a centralized, friction-free inbound and outbound
• referral management engine to maximize patient volume and streamline transitions of care.

• �� Dual-Model Optimization: Design operational frameworks that maximize Fee-For-Service (FFS)
• volume and capture, while simultaneously building workflows for Value-Based Care risk models.

• �� Vendor & Tool Selection: Evaluate, procure, and implement enterprise-grade workflow automation
• tools to reduce manual overhead across all centralized departments.

Facility Partner Implementation & Integration

• �� Onboarding Blueprint Strategy: Standardize and execute the operational playbook for launch and
• integration within new partner facilities (SNFs, ALFs, and senior communities).

• �� B2B Workflow Integration: Bridge Central Operations with facility-specific workflows and systems
• (e.g., PointClickCare, MatrixCare) to ensure frictionless clinical coordination.

• �� Joint Governance & Relationship Management: Establish implementation timelines and joint
• operational steering committees with executive leadership at partner facilities to ensure
• accountability and deep alignment.

• �� Change Management: Lead on-the-ground training, adoption, and cultural change management
• initiatives for facility staff to accelerate utilization of Theoria's services.

Provider Productivity & Experience

• �� Maximize Clinical Throughput: Build the tooling and systems required to optimize daily clinician
• schedules, reduce travel times, and increase active patient-facing hours.

• �� EHR Optimization: Partner with product teams to streamline the proprietary EHR platform
• (ChartEasy), minimizing charting friction and preventing provider burnout.

• Administrative Automation: Build and implement automated routing for administrative tasks, including documentation, lab tracking, and prior authorizations.

Value-Based Care Workflows

• �� Risk Model Tooling: Develop operational tools that embed VBC requirements directly into daily
• clinical workflows, focusing on preventive intervention and chronic care management.

• �� Hospitalization Prevention: Design real-time tracking systems within Central Operations to quickly
• flag at-risk patients and lower hospital readmission rates.

• �� Data Integration: Ensure seamless data exchange between Central Operations, remote patient
• monitoring (RPM) platforms, and facility partners

Telemedicine Team Operations & Footprint Support

• �� Daytime Telemed Management: Manage and optimize the daytime telemedicine team, focusing on
• maximizing clinician utilization and balancing cross-footprint coverage needs.

• �� LEAD Launch Alignment: Coordinate telemedicine resources to support and stabilize new LEAD
• facility launches as a secondary operational layer.
• Performance Management & Insights

• �� Own the Dashboard: Create executive-level productivity scorecards to monitor provider utilization,
• billing velocity, lab turnaround times, referral conversion rates, and value-based outcomes.

• �� Enforce Accountability: Leverage analytics to identify low-performing workflows and drive swift
• process interventions across the regional teams.

Qualifications

• �� Executive Experience: 10+ years of operational leadership, explicitly building or scaling a
• Centralized Operations/MSO hub within a fast-growing healthcare organization.

• �� Ancillary Operations Expertise: Proven track record directly managing and scaling high-volume
• Medical Records (HIM), Lab routing systems, and Referral coordination departments.

• �� Strategic Dual-Model Expertise: Deep, hands-on experience balancing Fee-For-Service
• operational metrics (billing velocity, coding accuracy) with Value-Based Care workflows (quality
• tracking, utilization management).

• �� B2B Implementation Track Record: Proven success leading complex, multi-site operational
• rollouts with external healthcare enterprise/facility partners.

• �� Productivity-First Mindset: Proven track record of deploying technologies and tools that
• measurably increase clinical team capacity and decrease administrative burden.

• �� Post-Acute Domain Knowledge: Deep familiarity with the post-acute care ecosystem, including
• skilled nursing facilities (SNFs), assisted living, and senior care networks.

• �� Telehealth Management Experience: Experience overseeing telemedicine operations or clinical
• coverage logistics (highly valued but secondary to central MSO operations).

• �� Education: Bachelor's degree required; MBA, MHA, or equivalent advanced degree highly
• preferred.

• �� Skills: Advanced financial modeling, risk-assessment frameworks, contract negotiation expertise,
• and proficiency with healthcare analytics platforms. Advanced Excel/PowerPoint skills required.
• Claude co-work experience preferred.

Compensation

• Base: To be determined based on experience and market

• Bonus: Eligible — performance-based

• The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this
• position classification. Management reserves the right to add, modify, change, or rescind the work assignments of this
• position. Management also reserves the right to make reasonable accommodations so that a qualified employee can perform

the essential functions of this role.

Originally posted on Himalayas