Technical Program Manager — ServiceNow Program | Remote

Headquarters: Remote

URL: https://www.toptal.com/

About the Role

We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale.

What You'll Do

• ��
• Own program-level planning and coordination for enterprise ServiceNow initiatives

• ��
• Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle

• ��
• Track milestones, risks, and dependencies, proactively surfacing and resolving blockers

• ��
• Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams

• ��
• Maintain transparent communication with stakeholders, including status updates and progress reporting

• ��
• Facilitate cross-functional meetings, workshops, and planning sessions

• ��
• Identify opportunities for process improvement across the program

What You Bring

• ��
• Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs

• ��
• Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development)

• ��
• Strong stakeholder management and cross-functional coordination skills

• ��
• Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale

• ��
• Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders

• ��
• Comfort operating in a high-visibility, enterprise program environment

Nice to Have

• ��
• PMP or other project/program management certification

• ��
• Experience with IT service management (ITSM) programs or platforms beyond ServiceNow

• ��
• Background in enterprise IT or consumer goods/enterprise technology environments

To apply: https://weworkremotely.com/remote-jobs/toptal-technical-program-manager-servicenow-program-remote