Account Specialist - LTL

PURPOSEAs an Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.ESSENTIAL DUTIES/RESPONSIBILITIESConsistent Monday-Friday work schedule, no weekends. Shift schedule 9am-6pm CSTCommunicate daily with both internal and external customersMaintain a high level of activity over the phone and through our CRM systemAbility to research, identify and capitalize on profitable opportunities that are presented dailyAbility to understand and consult customers in relation to fees, products, and servicesAbility to troubleshoot and support customers in navigating service disruptionsMaintain an ongoing focus on creating positive and supportive customer experiencesAbility to establish strong partnership with key executives and decision makers within each customer and territoryAbility to collaborate with various support teams including sales and account managementREQUIRED KNOWLEDGE/SKILLS/ABILITIESPrevious experience working directly with customersOutstanding collaboration and communication skills at multiple levelsAbility to work as a teamExceptional verbal and written communication skillsCustomer focused and solutions-orientedCommitment to continuous improvementStrong growth mindset with the willingness to learn and be coachedAbility to adapt to an equivocal and fluctuating environmentRobust prioritization, organization, and time management skillsQUALIFICATIONS/EDUCATIONHigh School diploma or GEDBachelor’s degree in Communications, Business, Marketing, or other business-related fields preferredOriginally posted on Himalayas