Merchant Support Specialist

Headquarters: UK

URL: https://zapiet.com/

The Role

We're seeking two exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.

Who We're Looking For

Required Qualities

• A patient, empathetic professional with a great sense of humour

• Exceptional written and verbal communication skills in English

• Tech-savvy and proficient with SaaS applications

• Proven Shopify experience

• Familiarity with Microsoft Teams and O365 suite applications 

• Flexibility to work across Americas timezone, including weekend availability

• Strong independent working style with high self-motivation

• Flexibility to work across European and APAC time zones, including weekend availability

Bonus

Qualifications

• Fluency in a second (or third) language

• Additional e-commerce platform experience

Key

Responsibilities

• Provide comprehensive customer support across multiple channels: 

• Email

• Live chat

• Social media

• Telephone support

• Conduct personalized onboarding and setup sessions via video calls

• Develop and maintain help documentation and tutorials

• Analyse and track feature requests and support trends

• Contribute to continuous improvement of our support processes

Why Join Zapiet?

• Work with a self-funded, profitable company that prioritizes customer success

• Collaborate with an international team spanning 17 countries

• Make a meaningful impact on company growth

• Enjoy a dynamic, meeting-light work environment

• Opportunity for significant personal and professional development

Our Global Footprint

• Supporting over 10,000 merchants worldwide

• Team members in 17 countries

• 24/7 coverage across global time zones

• Cutting-edge e-commerce solutions

How to Apply

If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!

Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.

To apply: https://weworkremotely.com/remote-jobs/zapiet-merchant-support-specialist-2